DATA PROTECTION

We process your personal data exclusively in accordance with the provisions of the Austrian Data Protection Act and the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons in relation to the processing of personal data, the free movement of such data, and repealing Directive 95/46/EC) as well as the Data Protection Act.

By using our website, you agree to the data processing as described in this statement.

Below, we inform you about who we are, the type, scope, and purpose of data collection and use, and your rights:

1. Who We Are – Responsible for Data Processing

   • The responsible party for data processing is Katrin Schuhmann. You can reach us at:
     • Hotel Rückert, Rückertgasse 4, 8020 Graz, Austria
     • T: +43 316 323031
     • hotel@rueckert.at
     • www.rueckert.at

2. Collection and Processing of Data

   • We process personal data that you provide us as a user of the website and/or as a customer through information such as inquiries, registrations, or contract completion. We also process data you enter when making a reservation through third-party booking sites.

   • Legal basis for data processing includes:

     • Contract initiation and fulfillment according to Art. 6 para. 1 lit. b GDPR.
     • Your consent according to Art. 6 para. 1 lit. a GDPR during registration.
     • Legal obligations according to Art. 6 para. 1 lit. c GDPR, which we must comply with, such as statutory retention and documentation obligations.
     • Legitimate interests of our company as per Art. 6 para. 1 lit. f GDPR.

3. Use and Disclosure of Personal Data

   • Our website does not automatically collect personally identifiable data. Only if you actively enter personal data (e.g., your name, address, or email) do you provide us with this information.

   • We use your data exclusively for:

     • Responding to your inquiries (e.g., regarding room availability and reservations).
     • Occasionally conducting customer surveys (e.g., customer satisfaction).

   • The data collected is evident from the respective input forms. By submitting such forms, you accept that we may contact you for the stated purpose via email or other means. You can revoke your consent at any time in writing. Data will not be shared with third parties.

4. Rights of Access, Correction, and Deletion

   • Upon written request, we will gladly inform you about the personal data stored about you. Please direct your inquiries via email to hotel@rueckert or contact us using the details provided in point 1.

   • If any of your data processed by us is incorrect, please inform us, and we will rectify it immediately. If you no longer wish for your data to be processed by us, please let us know informally. We will delete your data promptly and inform you accordingly.

5. Automated Storage of Information (Logfiles)

   • The website provider automatically collects and stores information in server log files that your browser transmits to us. This includes your IP address, browser type, language settings, operating system, referrer URL, internet service provider, and date/time.

   • These data will not be combined with personal data sources. We reserve the right to review this data later if we receive concrete indications of unlawful use and to forward data to law enforcement agencies if a hack occurs.

6. Cookies and Third-Party Analytics Tools

   • Our website uses cookies to enhance user-friendliness, effectiveness, and security. Cookies are small data records that can be stored on your hard drive.

   • We use two types of cookies:

     • Session Cookies: Temporary cookies that remain in your browser's cookie file until you leave the website.
     • Persistent Cookies: Remain on your device for future recognition.

   • Most browsers are set to accept all cookies by default. You can change your browser settings to inform you about cookies, allow cookies only on a case-by-case basis, or block cookies altogether. Disabling cookies may limit the functionality of our website.

7. Data Usage with Google Services

   • This website uses Google Maps for displaying map information. When using Google Maps, Google collects data about the usage of map features. For more information on data processing by Google, refer to Google’s privacy policy at Google Privacy Policy.

(Feel free to ask if you need modifications or more details on any section!)